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Frequently Asked Questions

Expert consultations take place on Zoom video calls. Prior to the scheduled consultation, you will receive a link via email to join the video call where you will be met by your Expert. From there, you’ll be able to show your space (via Zoom screen-share or over video), ask questions and get feedback/advice. There is not a set structure for how you utilize your time; consultations are meant to be collaborative and tailored to your needs and taste.
Preparation can be as minimal or thorough as a client feels is necessary to accomplish their goals from the consultation. Generally, we suggest putting together a simple document or presentation that includes photos of the spaces you need help with and questions you’d like answered. Some people also include inspiration images, furniture/decor being considered, or floor plans / drawings, etc.
Consultations happen over Zoom video calls, so you’re able to show your space in real time using the camera on the device you’re taking the call from. Many find it easier and more efficient to gather photos of their space into a document, which can be uploaded to your dashboard, to review during the consultation. You can also review additional imagery using Zoom’s screen share feature
Our clients are normally pleasantly surprised that they can get all their questions answered during a consultation and come away from it feeling enlightened, energized, confident in the next steps to take, and full of new ideas for their space. Our Experts design rooms all day every day, and so they can get into the zone of a new space very quickly and are naturally very efficient with their advice.
All consultation times are displayed in your local time zone, so even if an Expert lives in a different state, or even country, the times are always shown in the timezone you are visiting the site from.
If you are looking to source product during your consultation, you will receive personalized product recommendations from your Expert. They will recommend pieces that are suitable for your space, style and budget. Their recommendations are not limited to The Expert Showroom products and can be sourced from across the web or trade-only resources to fit your specific needs.